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The HP ProCurve acquisition of Colubris Networks brings about many questions.
Find answers to many of those questions here.
Q:
Where do I purchase my new HP ProCurve Wireless Products?
A:
To find a method of purchase that you prefer:
Top navigation bar » How to Buy
Q:
What services are available from HP ProCurve?
A:
To determine what services are available for your new HP ProCurve purchases please visit our
HP ProCurve services section.
Top navigation bar » Support » Services
If you need services for your wireless products purchased before November 10, 2008, contact your local partner or local HP sales office.
Click here for more information.
Q:
How do I know what HP ProCurve Wireless products replaced the Colubris products?
A:
Q:
How do I find services for my HP ProCurve Wireless products?
A:
Please use the following tool. You will have to know the new HP Product number for the product you are interested in finding services:
» Find an HP Care Pack service
Q:
How do I return a defective product?
A:
To return a product, you will need to contact HP ProCurve’s technical support team. To find the contact telephone number for your location.
Top navigation bar » Contact ProCurve
The call center personnel will gather the necessary information to understand your networking problem. If hardware replacement is required, the call center will initiate the hardware return process.
Q:
How do I get technical telephone support?
A:
To find the contact telephone number for your location
Top navigation bar » Contact ProCurve » Telephone Support
Q:
If I have a support contract purchased from Colubris, how do I obtain support?
A:
Before you contact HP ProCurve, ensure that you have your product serial number and the name of the distributor or reseller from whom you made your purchase(s). To find the contact telephone number for your location.
Top nav bar » Contact ProCurve
Q:
How do I get software maintenance releases?
A:
Software maintenance releases are available to entitled customers by contacting an HP ProCurve support call center.
» Click here to find the contact telephone number for your location.
Q:
How do I get the license to activate my Colubris products?
A:
If you purchased products from Colubris and have not yet received a license that you purchased, you should
contact a ProCurve support call center for assistance.
Please be prepared to provide serial numbers of your Colubris Product and proof-of-purchase documentation for the licensed feature.
If you purchased your product under an HP product number, please vist the My License section of My ProCurve:
Top nav bar » Sign in » My Licenses
