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Advanced Technical Support
HP Networking Environment Direct Access Service (EDAS) is a modular service designed for customers who require advanced technical support, complementary to HP ProCurve’s industry-leading warranty support
The service encompasses all HP ProCurve products within your network infrastructure and provides direct 24x7 access to an expert team of certified HP Networking Support Engineers. The service modules can be combined to meet your requirements for worldwide coverage with the option of an HP Technical Account Manager assigned to you.
Service Benefits
- Direct access through a call center to 24x7 technical support from HP Networking ASE and MASE certified engineers
- Advanced technical support to complement HP Networking industry-leading warranty support
- Worldwide coverage
- Optional assignment of remote TAM to act as a primary point of contact for HP
- HP Networking post sales technical support issues during regular local business hours
- Renewable on an annual basis; covers additional products purchased and added to the network during the service contract period
